Community Conference FAQ
What is the Community Conference?
It’s our annual gathering of retail leaders, operators, and industry experts, all focused on making retail operations better. It’s more than a conference. It’s a chance to come together, share what’s working, explore new trends, and pick up practical strategies for improving store performance, workforce productivity, employee engagement, and customer experience.
When is it?
16 to 18 September 2026, at Caesars Republic Scottsdale in Scottsdale, Arizona.
Who should attend?
The conference is built for retail professionals who drive operational excellence across their organisations. That includes: Retail executives Operations leaders Store operations teams Workforce management leaders Field and district managers HR leaders Learning and development professionals Retail technology decision makers Change management and transformation teams
Where is it taking place?
At Caesars Republic Scottsdale in Scottsdale, Arizona. https://www.caesarsrepublicscottsdale.com/
Why Scottsdale?
We chose Scottsdale on purpose. The hotel sits right outside Scottsdale Fashion Square, the largest shopping mall in the American Southwest, so youu2019re right in the middle of the retail buzz the whole time. Past attendees loved being surrounded by that energy, and itu2019s exactly why we picked this location and hotel. https://www.fashionsquare.com/
How do I register?
You can register on this website on the registration page. Navigate there using the menu at the top of this page. Just pick your pass type, fill out the form, and submit your payment. Once you’re confirmed, you’ll get an email with event details and next steps.
Do I need to book my own hotel?
No. Your accommodation at Caesars Republic Scottsdale is included with your pass for the duration of the conference [2 nights], so there’s no need to book a separate room. The StoreForce team will coordinate your reservation and will share the details closer to the event.
Are early bird discounts available?
Yes. Early Bird pricing is open now through 15 July 2026, or until we sell out.
Is group registration available?
Yes. If you’re sending three or more people, you can buy discounted group passes.
What’s included in my pass?
Everything you need from arrival to departure: Hotel accommodation at Caesars Republic Scottsdale Full access to all sessions and keynotes Entry to the Enablement Lab Interactive workshops and networking events Meals and refreshments during scheduled activities Evening receptions and social events Programme materials and resources
What are the registration deadlines?
Early Bird: 13 July 2026 Regular: 31 August 2026 Space is limited, so registration may close earlier if we hit capacity.
What are the hotel check-in and check-out times?
Check-in starts at 4:00 pm and check-out is at 11:00 am.
I’m having trouble getting travel approved. Can you help?
Absolutely. We’ve put together a travel approval letter with the information your organisation may need to sign off. Reach out to your StoreForce Client Success Manager for the template, which you can edit and share with your team.
Which airport should I fly into?
Phoenix Sky Harbor International Airport (PHX). It’s the closest major airport, about 15 to 20 minutes from Caesars Republic Scottsdale.
Is there a dress code?
Whatever you’d wear to the office works for us. Dress comfortably, since Scottsdale can get very hot in September.
What kinds of sessions are offered?
A mix of formats built for both big-picture strategy and practical takeaways: Executive keynotes Retail leadership panels Customer success stories Peer-to-peer roundtables Interactive workshops Operational best practice sessions Enablement Lab experiences Networking and community events You’ll learn from industry experts and retail peers, hear real-world stories, and build meaningful connections along the way.
Is there a mobile app for the event?
Yes. The Whova app is your hub for the whole event. You can: View and customise your agenda Join live polls, Q&A, and discussion boards Find meetups and connect with other attendees Get real-time updates and push notifications
Who do I contact if I need help before the event?
Email us anytime at events@storeforce.com.
How do I connect with other attendees?
There are plenty of chances to connect, including the Welcome Reception, open networking during the main event, and the off-site evening. Before the conference, you’ll get instructions to download and sign into the Whova app, where you can see who’s attending and start connecting early.
Will recordings, summaries, or notes be available afterwards?
Yes. All presentations, summaries, and notes will be available through Whova and through a shared link we’ll email after the event.
What's the cancellation policy?
Passes are non-refundable. If something comes up that keeps you from attending, reach out. We can transfer your pass to a teammate or review a refund request with you.
Can I transfer my registration?
Yes. Life happens. If you can’t make it and want to pass your ticket to someone else, we’ll help you sort it out.