StoreForce Community Conference 2026
8:00 am
BREAKFAST - MAIN BALLROOM
Thursday
17th Sept
9:00 am
9:15 am
Kurt von Koch, CEO
Start the conference with a welcome from Kurt as he introduces this year's conference themes, reflects on the evolving retail landscape, and looks ahead to the conversations and insights that will shape the event.
9:15 am
10:00 am
Allie Gratton, Global VP of Client Success
Retail leaders are flooded with bold predictions, breaking news, and nonstop commentary about the future of commerce. This session focuses on what truly matters — examining the latest retail developments, operational realities, and industry shifts impacting businesses today, with insights and examples from a wide range of retail verticals. We'll uncover emerging patterns across the industry and help leaders understand what trends are likely to shape the future of store operations and performance.
10:00 am
10:45 am
Angel White, Client Success Manager | Panelists from See’s Candies
Every retailer has a strategy; the challenge is delivering it consistently in every store, every day. This session explores how leaders close the execution gap by focusing on the behaviours that matter most: building the right plan, aligning labour to customer demand, defining clear measures of success, and creating the leadership routines that turn strategy into consistent performance. Following the presentation, hear from retail leaders as they share how these principles come to life in their stores.
10:45 am
BREAK
11:00 am
12:00 pm
Trace Snider, VP of Product & Delivery | Allie Gratton, Global VP of Client Success
Be among the first to experience our most significant platform evolution to date — the redesigned experience, what's changing for clients, and an exclusive look at the innovations shaping retail. Then help define what's next in a live roadmap discussion where your feedback and votes set future priorities.
Redesigned Experience
Client Transition
Breakout #1
Thursday
12:00 pm -
12:30 pm
Choose One Session From This Time Slot
Enablement Lab
Melissa Cacador, Director CX Operations
Take a deeper dive into the practical side of StoreForce 3.0. This interactive workshop covers upgrade planning, project timelines, user readiness, technical considerations, and change management strategies to help your organisation prepare for a successful transition.
Main Ballroom
The ROI of Leadership: Making Every Leadership Hour Count
Shantelle Farrell, Client Success Manager
Retailers invest thousands of leadership hours weekly, yet few can say whether those hours improve performance. Learn how leading retailers transform sales leadership into a measurable strategy — defining expectations, coaching in the moment, and building accountability to lift execution, conversion, and results.
LUNCH - MAIN BALLROOM
Breakout #2
Thursday
1:30 pm -
2:00 pm
Choose one session from this time slot
Enablement Lab
Kate Richings, Client Success Manager
Championship teams know exactly what success looks like every day — the same should be true in retail. Discover how to design dashboards that highlight the metrics, priorities, and opportunities that matter most, keeping frontline teams aligned, motivated, and focused on delivering results.
Main Ballroom
Redefining Frontline Work for the Next Generation
Dilanjan Abeyawardane, Client Success Manager
The next generation expects more than a pay packet. From career growth and purpose-driven culture to financial flexibility, younger workers are reshaping the competitive retail employer — including the growing role of earned wage access in supporting financial wellness and retention.
Breakout session 3
Thursday
2:00 pm -
2:30 pm
Choose one session from this time slot
Enablement Lab
Enisa Bajric, Client Success Manager
Retailers don't need more reports — they need better decisions. Great reporting doesn't just display data; it helps leaders identify opportunities, prioritise action, and improve performance. Learn a practical framework for designing reports that support better decision-making across your organisation. Discover how to define the purpose of a report, identify the right audience, leverage exception reporting and trends, and build reporting that drives action across coaching, labour planning, and store execution.
Main Ballroom
The New Rules of Retail Task Execution
Tom Messick, VP Client Success
Effective task execution is a critical competitive advantage. Discover how leading retailers streamline workflows, reduce administrative burden, and keep stores focused on high-impact activities — creating clearer expectations, stronger accountability, and better execution across every location.
Breakout #4
Thursday
2:30 pm -
3:00 pm
Choose one session from this time slot
ENABLEMENT LAB
Melissa Cacador, Director CX Operations
Take a deeper dive into the practical side of StoreForce 3.0. This interactive workshop covers upgrade planning, project timelines, user readiness, technical considerations, and change management strategies to help your organisation prepare for a successful transition.
MAIN BALLROOM
The Connected Store: Linking Labour, Performance & Execution KPIs
Kevin Wheeler, Client Success Team Lead | Doug Spiron, General Manager, StoreForce Operations
Retail KPIs don't exist in isolation — every metric is either a driver or an outcome. Explore how labour, execution, customer, and financial KPIs connect to reveal opportunities, diagnose root causes, and guide better decisions.
BREAK
Thursday
17th Sept
3:20 pm
4:00 pm
Sean Bonnell, Client Success Manager
What if retail performance was managed like a championship sports team? This session applies the concept of a sports "box score" to store operations — combining leading and lagging indicators into a clear, actionable performance framework. Learn how metrics like traffic, conversion, selling behaviours, labour deployment, and employee engagement influence sales, productivity, and customer experience, and how leaders can use data to coach, motivate, and improve execution in real time.
4:00 pm
4:30 pm
Bliss Gordon, VP of Solutions & Value Engineering | Allie Gratton, Global VP of Client Success
Think fast. Share your perspective. Challenge the room. This high-energy session invites retailers to respond to rapid-fire questions on the industry's biggest opportunities and toughest challenges before opening the discussion to the audience. Facilitated by Bliss Gordon and Allie Gratton, every conversation is designed to spark debate, encourage peer learning, and uncover practical ideas from the collective experience in the room.
4:30 pm
16:40